Returns & Exchanges
At 101 Copenhagen, we want you to be completely satisfied with your purchase. If a piece does not perfectly complement your space, you may return or exchange it within 14 days of receipt, provided it is in its original, unused condition.
Initiate Your Return
Contact our customer service team with your order number and reason for return to receive a Return Authorization and shipping instructions.
Prepare the Item
Carefully repack your item in its original packaging, including all protective inserts, to ensure the sculptural integrity is maintained during transit.
Ship the Package
Attach the provided shipping label and drop the package off at your nearest authorized carrier location, ensuring you retain a copy of the tracking number.
Quality Inspection & Refund
Once our warehouse receives and inspects the item for damages, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing